NOW BUSINESS COMMUNICATION GETS EASIER WITH FACEBOOK’S CUSTOMER CHAT
For all the marketers and businessmen who aspire to expand their visibility and establish a transparent and consistent communication with their customers, Facebook has introduced, Customer Chat, a messenger-powered customer support tool. This plugin helps the businessmen to engage in chat with their users both on websites and within Facebook Messenger. This enables the customer support representatives to converse with customers, indulge in live chat with a human or bot without leaving the retailers’ websites. Here are some of the benefits that one can get from this plugin: Better Communication Customer Chat is available on mobile devices and desktop and as the conversation is synced, so the chat started on a website can be continued on Messenger. Since it saves conversation history, therefore, it allows the user to talk with a rep on the site to chat on Messenger mobile app without having to start a new thread. As a result, the communication becomes much easier discarding